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The story of Mico Puton, Trust Staff of RAFI-Microfinance Inc,
Most Outstanding Trust Staff of 2019
The sound of the busy streets and the scorching heat of the sun—these have never been a hindrance for trust staff Mico Puton, a dedicated employee who has always gone above and beyond to serve the Nanays.
Mico’s first job was as a production worker at an electronics manufacturing company, but after two and a half years there he began to feel that there was something missing—and that he had to find a better way to provide for his growing family.
Since becoming part of RAFI-MFI, Mico has experienced a huge change in his life. He has a new sense of purpose because he can help those in need, watch the Nanays’ businesses evolve, and see their families living a more comfortable life.
As a trust staff who serves as a front-liner of RAFI-MFI, he devotes himself in the field. He clocks in for work as early as 7:30 AM and then proceeds to his assigned areas until late afternoon. He covers around three center meetings from Mondays through Thursdays, with about 40 Nanays present to share updates on their businesses and money tips to help each other along the way.
Because Mico is always out on his motorcycle, danger is never far away. He reminisces about one late afternoon in March 2019 when he had an accident that put him in the hospital for two weeks: “Pag-uli nako gikan field, nadisgrasya ko. Ni counterflow ang pikas na sakyanan, na blackout ko, sige na ko ug balik-balik sakong gipangsulti. Pagmata nako 7pm naa nako sa hospital, wala jud koy nadumduman sa nahitabo. Wala ko nag expect at. Pero salamat sa Ginoo kay na ayo ra dayon ko ug nakadawat ko ug assistance gikan sa RAFI. (When I was on my way home after field work, I met an accident. The other car counter-flowed and I had a blackout and kept on repeating what I said. I woke up at a hospital and could not remember anything, but I’m thankful to God because I recovered quickly and with the assistance of RAFI.)”
Despite his injuries, Mico was still set on serving the Nanays with the utmost diligence. He became even more inspired when he saw his fellow team members winning awards and recognitions during RAFI-MFI events. From then on, he pushed himself to be the best he could be, with full commitment. His perseverance paid off when he was awarded the Most Outstanding Trust Staff 2019, having 532 clients with a retention rate of 99%; collection efficiency of 100%; and loan releases amounting to ₱17,992,000.00. It was an outstanding performance that gave honor both to Mico and to his entire branch.
“Gibuhat lang gyud nako tanan nakong dapat buhaton, mao na dako kaayo ni nga achievement. Nakakita ko sa mga nakadaog sauna so naganahan sad ko kay makit-an ko sa management, nag aim ko ug naghago para sa ako pamilya bahala’g dugay ko maka-uli. Pagdawat nako sa award, niresulta ragyud akoang pagkugi para nila ug para sad sa akong kaugalingon. (I did everything that I needed to do. I consider this my biggest achievement. I had seen the previous winners and was interested because I could be seen by the management, so I aimed and persevered to do as much as I could for my family, even though I always came home late. When I received the award, all of the hard work paid off—for my family and myself.)”
Mico dedicates his achievement to his family, who are very understanding about his job. Even though it takes a lot of his time, they support him every step of the way. He also expresses his gratitude to his branch manager and team members, whom he credits with giving him the fire to strive harder and helping him achieve the coveted award.
He describes himself and other RAFInians as “Heroes of the Nanays,” saying, “Kita nga naa sa RAFI, matawag ta na hero kay naa ta diri para mutabang sa kaayuhan sa mga nanay nga pareha ra sad nato. We give light, we build, we touch and elevate the lives of our nanays. Dako kayo ang epekto nato sa katawhan mao na makaingon jud ko na heroes ta. (Here in RAFI, I could say we are all heroes. We are here to help our Nanays, who are just like us. We give light, we build, we touch and elevate their lives. We have such a big effect in their lives; that is why I can say we are heroes in our own ways.)”
Mico loves his job because it allows him to realize a purpose greater than self, grounded with RAFI’s social mission of elevating lives—and he believes that if you love your job and you continue doing it for people, it will always come back to you in ways you never expected. It is a continuous learning process every day, but all you have to do is trust the process.
#IAMRAFI
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